Whether you’re running your business solo or have hired help, doing too much manual work can feel like a grind. I mean, how many times have you thought, “Ugh, this again?” Manual work is just that… work. The tasks never go away or get easier if we continue to do them from scratch every time.
Another unfortunate byproduct of manual work is the increased possibility of making errors – especially if we’re working too fast or are buried in work.
Utilizing automations can save you time, headaches, and mistakes when you used thoughtfully. But where do you start? I suggest starting with these five simple automations.
Continue reading “5 Ways to Build Automation into Your Business”
There comes a point in every business owner’s journey where they think, “Why is this so frustrating?”
Running our own businesses isn’t quite as enjoyable as we had hoped, and putting financial stress aside, we seem to be struggling day in and day out. We’re buried in emails. We can’t seem to stay on top of things. We’re constantly doing sales and marketing.
So our knee-jerk response follows one of two paths. Either we think “I’m simply not good at [insert skill here]” or “This is just what the hustle is all about.”
Regardless of which camp you fall in, you may be wrong.
Take a closer look at where you’re struggling with your business. How many of your struggles, in one way or another, link back to your customers? I’m willing to bet more than you would initially think and this means it’s time to address issues in your client experience.
There are three clear signs that it’s time to redesign your client experience, so you have happier customers, and doing business actually gets easier.
Continue reading “Top 3 Signs You Need to Redesign Your Client Experience”
I could write you a thesis about why customer and client service should be one of your top concerns. Instead, I’m going to boil it down to one succinct line.
EXCEPTIONAL SERVICE = EXCEPTIONAL RESULTS
We all want to make money and have repeat customers. We want to live off referrals instead of sinking money into online ads and robust marketing systems. We want to see a return on our effort and spend the majority of our time focusing on what we love.
You can easily get there by designing exceptional client experiences that consistently deliver exceptional results. Just start with the 3 E’s.
Continue reading “The 3 E’s of Exceptional Service”
I wish I read more.
I think this a few times a week as I try to balance all the aspects of my life. I love reading and probably fall above average for my reading time, but still… I wish I read more.
Turns out, I’m not not alone. According to this article, Reading More is one of the Top 10 New Year’s Resolutions made by well-wishers. Whether we want to read more for professional or personal reasons, somehow we seem to be falling short of our desire.
How do we fix that?
Well, I have seven tips to increase your reading consumption without overwhelming your schedule.
Continue reading “7 Tips for Reading More”
Creating new habits is a struggle for almost every person on the planet. Have you ever met anyone who said, “I wanted to do this…and so I did. Boom! I’m perfect.”? No? Neither have I.
If you are this unicorn, I’d love to meet you!
For the rest of us, habit building is a constant cycle of start, joy, frustration, stopping, and restarting. Even if the new habit is small, like a skincare routine. Why?!
Well, because you’re rewiring your brain, that’s why! If changing or creating new habits was easy, we’d all be perfectly fit, kind, organized, productive, skilled, fabulous people.
However, there are two main reasons we fail on the path of creating or changing habits:
- We’re aiming too big/broad.
- We’re focusing on the end characteristic – not the behavior.
Let’s explore this a little more.
Continue reading “The Art of Creating New Habits that Stick”
You’re working your little heart out, losing track of time, and starting to consider hiring a little extra help. And you begin to wonder, “Am I ready for a virtual assistant?”
The reality is if you’re starting to wonder if you’re ready for a virtual assistant you may actually be in desperate need of one.
That brings us to tip #1…
Tip #1: Hire a virtual assistant before you need one.
Hire a VA to help you scale your business, not to dig you out from being buried by it.
If you’re already buried, that’s okay. Let’s get you positioned to hire the right person, fast.
Tip #2: Know what you’re looking for.
Continue reading “7 Tips for Hiring a Virtual Assistant”
The real title of this blog post should be “The Crazy Amazing Benefits of Hiring a Real-Life Virtual Assistant Instead of Doing Everything Yourself or Relying on Technology.”
But that’s not catchy.
I hear it all the time. “With all the technology today, why should I hire a virtual assistant?”
Simple. Technology can’t replace human critical thinking, strategy, brand awareness, autonomous behavior, compassionate response, and much more – all at once.
Sure, there are plenty of ‘virtual assistants’ out there – Alexa, Echo, Siri, Google Assistant, and tools to automate your business. You can set up all your systems and hope they do exactly what you’d like them to do. But chances are you going to spend more time managing your tools than you will be working on your business and still none of those tools can apply years of administrative and business expertise to make sure you make the right decisions for your business.
Sold yet? No?
Continue reading “Why You Should Hire a Virtual Assistant”